Why does mindset matter? What role does fear have in your own mindset and communication when having challenging conversations?

Ensure you don’t shy away from delivering the messages that really need to be heard by the business. 

Purpose

The main objective of this workshop is to provide you with the skills and knowledge to enhance the impact you have in your interactions and to drive even more compelling conversations – which your stakeholders, may or may not agree with, but they will agree to action and implement the suggestions because they value you as their trusted Business Advisor.  

This workshop will examine the three levels of fear, five truths about fear and the difference between active and passive communication. This will help you to overcome your Gremlins/imposter syndrome as well as introduce you to techniques which will build your confidence to have those challenging conversations. Handling challenging conversations assertively and respectfully will increase engagement, commitment, build trust to strengthen your relationships and the value that you bring to your stakeholders. 

 What can you expect?

By the end of the day, you will: 

• Understand the types of conversations you find challenging 
• Recognise and acknowledge the psychological barriers to having these conversations successfully and why does mindset matter 
• Understand what role fear has in your own mindset and communication 
• Examine the three levels of fear, five truths about fear and the difference between active and passive communication
• Explore strategies for overcoming fear and develop a plan to address your own fears, helping you to face future challenges/challenging conversations e.g., "Going Future Focused for Success", putting yourself in their shoes 
• Explore the options for dealing with challenging conversations – how to stay assertive and use assertive questioning techniques 
• Learn how to give quality feedback as part of a challenging conversation 

Who should attend?

The skills covered are relevant to anyone involved in gathering and communicating insights to audiences over whom they have no managerial authority but need to influence and guide their decisions. It would suit those new into the industry to build a strong starting base, or those with more experience looking to enhance and develop their current communication and influencing skills. 

This course also follows on from the Influencing without Authority workshop held earlier this year. They are designed to compliment each other and build a set of business impact skills that equip Business Insights professionals to move beyond being providers of answers and become trusted, valued business partners. 

Agenda

To see full details of the day and detailed timings please expand the section below:

.....................................................................................................................................................................................................

Speakers

This workshop will be run by Kate Pheasant, Director of Training & Development from MEE Consultancy Ltd. To find out more about Kate Pheasant and their experience in this area read their full profile in the BHBIA Speakers link on the right.

.....................................................................................................................................................................................................

Fees and booking

This is a paid event, a 10% Early Bird discount is offered on bookings made on or before 15th February 2024. For bookings made after this date standard fees apply. Please note you must be logged in if you are a member or join as a registered user to book online:

Cancellation Policies: for Early Bird bookings the full fee is payable with no refunds given, however a substitute delegate can be accepted. Our standard cancellation policy does not apply. For Standard bookings the standard cancellation policy applies, as stated on booking form.

Venue Accessibility: At Hamilton House full disabled access is available to all meeting rooms. If you have any queries please email admin@bhbia.org.uk

.....................................................................................................................................................................................................