1. STEP 1


  2. STEP 2


  3. STEP 3


  4. STEP 4


Practical and Ethical Consent Gathering and Management for Customer Database Managers

This module focuses on the key Ethics and Compliance considerations when dealing with Consents for secondary data processing, including Master Customer Data and CRM. 

The training is particularly suitable for those:

  • In client-side roles - including Compliance, CRM Manager, SFE, Commercial Operations/Excellence, BI Analyst - with responsibility for managing consent gathering and databases containing healthcare professionals' details. 
  • In agency teams working with customer data - ranging from account management teams dealing with client databases to fieldwork teams managing market research respondent databases. 

Even if you have your consent-compliance approach in place, this programme will help you check that you have considered all the important issues, and provide support as your business needs, systems and the regulations themselves evolve. 

This training is a 'one-off' process - it's not part of the annual re-certification process (this only applies to the market research modules).

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The content on this course is only viewable by selected website users depending on their BHBIA membership type.

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Further Information

This Training Programme is made up of two parts:
  1. Learning (training slides) – available free of charge to all website users, but you will need to be logged in as a site user to view them.
  2. Test – a short knowledge check, allowing you to cement your knowledge of the key points covered in the training. On passing the test (80% pass mark - so you just need to answer 4 of the 5 questions correctly) you'll receive a named Certificate of Learning. Only full members and certified non-members of the BHBIA can access the test and obtain a certificate. 

If you know your user-name and password: please log in now – if you have not already done so. (If you have forgotten your details you can request a reminder via the login page).

If you don't already have a BHBIA user name and password: Please register now. Once registered as a site user you will be offered the option to join your company's existing membership, which will give you access to the online training slides AND the test/certification. If in doubt select this option. Most major pharma companies and research agencies are BHBIA members – we’ll let you know if your company isn’t. 

You will need to wait for us to confirm that your membership is authorised, otherwise you will not be able to take the test or receive a named certificate of learning. We aim to complete authorisations within one business day.

If you DO NOT belong to a BHBIA member or certified non-member company, you will (once you have registered), be able study the training slides, but you will not be able to take the test or receive a named certificate.