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Embedding Patient Centricity to Build Engagement and Drive Change

Hamilton House, Mabledon Place, London WC1H 9BD

9:00 AM - 5:00 PM


Coffee and Registration at 9.00am for a 9.30am start

This workshop will share proven processes, guidelines and case-studies for how to create and apply patient centric research that will truly engage stakeholders from start to finish. Facilitators from several different organisations will share their perspectives on how to achieve excellent results through a comprehensive appreciation of the patient journey and a holistic approach to research design. The workshop will bring to life how patient centricity can be embedded in organisations to drive change.

We are very grateful to the organisations and individuals that give their time and expertise on a voluntary basis to run training courses on behalf of the BHBIA.

This day will be run for us by speakers from The EarthWorks Insights, M3 Global Research and Customer Faithful.

Programme Details

09:00    Coffee and registration   

09:30    Introductions

  • Neil Rees - Head of Research, OPEN Health, Patient & Brand Communications

09:45    Trends in research with patients

  • Tom Pugh - Senior Vice President, M3 Global Research

10:00    Engaging patients to participate in MR

  • Tom Pugh

10:30    Compliance in patient research

  • Laura Haxton - Head of EU Qualitative Research, M3 Global Research

11:15    Coffee break   

11:30    Choosing the right stakeholders

  • Rick Harris - Founder, Customer Faithful

12:30    Lunch       

13.30    Patient Q&A Panel: Understanding Patients’ MR Experience

  • Tom Pugh / Laura Haxton / Camila Chiodi

14:30    Considering the approach in patient research

  • Sheetal Padania - Research Director, OPEN Health, Patient & Brand Communications

15:15    Coffee break       

15:30    Patient engagement and driving change

  • Neil Rees

16:30    Wrap-up and close

  • Tom Pugh

See speaker details

Delegate Fees

'Early bird' delegate fees for bookings made on or before 5pm on 21st February:

  • Members: £404 + VAT
  • Non-Members: £494 + VAT

(These prices include a 10% early booking discount).

Cancellation Policy for early bird bookings: full fee payable / no refunds given; however a substitute delegate can be accepted. (Our standard cancellation policy does not apply).

Delegate Fees for bookings made after 5pm on 21st February:

  • Members: £449 + VAT
  • Non-Members: £549 + VAT

Cancellation Policy: standard cancellation policy applies, as stated on booking form

Online Booking - Click on the register for event button below. Please note you must be logged in if you are a member or join as a registered user to book online.

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